We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in America.
Shipping time is 3-7 business days (excluding 2-5 days for order processing time)
Buyer Protection – Shop with confidence
If after 30 business days, from the point of shipping, the bag has not been delivered. We would have to presume the bag is lost in transit. In this instance, we would refund or resend the bag.
*All shipping times exclude clearance/customs delays
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 12 hours after creating it for the cancellation to be applied. If the item has already shipped, please email [email protected]
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at [email protected] If the address is wrong, we can correct this within 12 hours.
More than a backpack are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge. More than a backpack are not liable for lost or stolen packages once the tracking has been “delivered”.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
– Your order number.
– A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours 🙂
ABOUT CUSTOMS TAX
U.S. orders are not subject to customs duties
For countries other than the United States. Depending on local laws or policies, customs duties may be charged, for which HotWhitePot is not responsible, please contact local customs for clarity and information.